Refund Policy

A contribution to a Tasharuky project is final by its nature, because it is designated to a specific project and enters that project’s implementation plan. Refund requests are nevertheless processed in the cases set out below, consistent with clause 7 of the Terms & Conditions, payment-provider requirements and applicable law.

When a contribution is refunded

• A technical error causing a duplicate charge or an incorrect amount.

• A transaction not authorised by the payment method holder.

• A clear error by the supporter in the amount, where the refund is requested within 14 days of the contribution and before the amount has been spent on the project.

• Cancellation of the project before implementation begins, where the contribution cannot be reallocated under clause 7 of the Terms & Conditions.

How to request a refund

Send your request to info@tasharuky.com including: the supporter’s name, the date of the contribution, the amount, the transaction or receipt number, and the reason for the request.

Processing time

We respond to a request within 3 business days of receiving it. Where approved, the refund is processed within 10 business days and is returned to the original payment method only. It is not transferred to any other method or account. The funds may take additional time to appear with the card issuer, which is outside our control.

Refunds are made by the legal entity that received the contribution.

Non-refundable cases

• Contributions already spent on the project they were designated for.

• Requests submitted after the period stated above.

• A change of mind after the amount has been spent on the project.

Recurring contributions

A monthly contribution may be stopped at any time using the method shown when it was set up and in the confirmation message. Stopping applies to future payments and does not automatically refund a payment already taken, unless one of the cases above applies to it.

Partial refunds

Where a single transaction includes more than one designation, partial refund requests are handled according to the designations recorded for that transaction and the amounts not yet spent. The amount to be refunded and its designation are shown to the supporter before the refund is processed.

Fees

Where a refund is approved, the supporter receives back the full amount paid. No administrative fee or payment-gateway fee is deducted from the refunded amount.

Disputes

We encourage supporters to contact us directly before opening a dispute with their bank or card issuer, as direct contact resolves matters faster. We cooperate fully with payment service providers in any dispute and provide the documentation we hold.

Last updated: 30 September 2026